In the face of the ongoing COVID-19 pandemic, Woodstock Animal Hospital remains committed to providing care to your four-legged family members. At the same time, we remain committed to the continued safety of our patients, staff, and clients.
As you can imagine, continuing to provide care in the present crisis presents many challenges. Our hospital has been carefully monitoring recent developments and has developed a plan to respond to the crisis and to continue serving our patients and their families.
Some of the steps that we have taken are the simple common-sense steps that you have seen from most businesses. In our hospital, those steps include:
- We are asking clients to allow us to spray their hands with a disinfectant when entering and/or before transactions are made.
- We are frequently wiping down all high touch common areas with disinfectants.
- Staff members are washing their hands for at least 20 seconds between each patient and following every client interaction.
- Staff members are no longer permitted to shake hands with clients.
- The complimentary drink station has been removed until the end of this crisis.
We have also determined that it is necessary to implement the following policies to protect both your health and the health of our staff:
- We are unable to allow any person who is coughing to enter the building or to interact with our staff. If you are coughing or otherwise unwell, we ask that you have someone else bring your pet to the hospital as needed.
- Only one person may accompany a pet to an appointment. If more than one person arrives with a pet, only one person will be admitted to the building.
- Clients have the option to remain in their cars while our staff assesses their pets. Call us when you are in the parking lot and a staff member will come out to get your pet. Payment can also be made over the phone.
- We have implemented a social distancing policy for any clients that enter the building. We respectfully ask and require clients to remain 3 feet from the reception desk and 6 feet from any staff member or another client as recommended by the CDC.
- We are requesting clients call ahead for refills of medication and food. Payment over the phone is STRONGLY engouraged to limit your time and exposure to others in our hospital.
- We ask you to consider rescheduling ‘non-essential’ appointments to a later time.
We will continue to monitor the situation and will follow any appropriate recommendations from federal, state, and local officials.
We ask for your continued understanding and cooperation as we continue to navigate this truly unprecedented situation. With your assistance, we will continue to provide your pets with the care that they need.
Wishing you and your family health and safety,
Dr. Alan Hans and the staff at Woodstock Animal Hospital